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US OH Akron |
Director of Retail Banking |
FirstMerit Bank | 7/29 | |
| Details: FirstMerit Bank, a $14.5 billion community of banks is seeking a Director of Retail Banking to lead the Northeast Ohio retail initiative. As the Director of Retail Banking for Northeast Ohio, you will plan and direct the retail operational activities, providing leadership in establishing and implementing overall objectives and plans for assigned Retail territories. Coach, develop, and lead the sales production and marketing efforts to achieve optimum sales production and exceed sales goals. Conduct sales meeting to ensure maximum profits commensurate with the best interest of customers, employees and strive to achieve Corporate goals. Evaluate effectiveness of branches, recommends planning, implementation and control of long-range objectives. Formulate and expand business/customer development activities. Set, monitor and attain the budget for the retail segment. | ||||
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US OH Concord |
Customer Service Manager-Concord Banking Center |
Fifth Third Bank | 7/16 | |
| Details: Employment Type: Â RegularFull/Part Time: Â Full-timeDivision: Â Division RetailJob Description: Â GENERAL FUNCTION: Position responsible and accountable for the day-to-day operations, and risk management of the financial center. Role has direct management responsibilities for the operational and referral activities of the customer service representative (CSR) and financial service representative (FSR) staff. Responsible for managing a fund of cash and processing a variety of consumer, commercial and other transactions for customers and the general public. ESSENTIAL DUTIES & RESPONSIBILITIES: SEE ACTUAL JOB DESCRIPTION FOR ALL DUTIES & RESPONSIBILITIES 1.) Manager/HR Function A. Direct and delegate the activities of the CSR and FSR staff to ensure professional, timely and proficient customer service. B. Develop the CSR/FSR staff through training, and coaching for premier delivery of customer care. C. Promote good customer relations by consistently providing premier customer satisfaction; have a developed rapport with the customer base, and respond timely with correspondence to customers to resolve issues or problems. D. Participate in the selection and on-boarding of new employees, and be actively involved in the proper training and development of new employees; help to identify CSR/FSR's who are capable of training new staff members. E. Evaluate performance on a constant basis, providing counseling and guidance as needed; provide assistance to the staff in completing the promotion process. F. Annually prepare and give formal written performance appraisals to direct reports in an honest and impartial manner, recommending salary increases and promotions as appropriate. G. Accountable for self and team to participate in the financial center staff meetings, and hold separate staff meetings as needed, to keep team up-to-date. H. Perform as the resource for CSR/FSR staff, answering questions, finding solutions to customer issues and ensuring staff is up-to-date on financial center procedures and policies. I. Maintain a position of trust and responsibility by keeping all customer business confidential. J. Follow the Bancorp Code of Business Conduct and Ethics and other related policies, modeling the ethical behavior expected from every employee within the Bancorp. Set the example and maintain ethical behavior at all times. 2.) Operations A. Perform daily office/operational responsibilities, delegating to the staff as appropriate, and keep the Financial Center Manager updated on the operation of the office. B. Maintain a personal balancing record that is in line with policy; Monitor regularly the balancing performance of the CSR/FSR staff and have the ability to find and correct outages and to enlist help as needed for more difficult errors. C. Partner with the Retail Risk and Administration Manager team to keep current on all policy and procedures, appropriately documenting and communicating all changes to the staff to keep up to date. D. Handle with professionalism the complex consumer and business customer problems that the CSR/FSR staff is unable to resolve. SUPERVISORY RESPONSIBILITIES: Responsible for providing employees timely, candid and constructive feedback; developing employees to their full potential and providing challenging opportunities that enhance employee career growth; recognizing and rewarding employees for accomplishments. | ||||
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US OH Canton, OH |
Account Relationship Associate Sr - Private Banking |
Huntington National Bank | 7/15 | |
| Details: This position is full-time, 40 hours per week, Monday-Friday. Provides administrative support for a sales function or one or more account officers and is responsible for the day to day activities and interaction between the client and Huntington, in terms of the establishment, documentation, and maintenance and servicing of the relationship.Description: Maintains effective rapport with clients and Huntington personnel Services customers by providing detailed information on specific accounts and disbursing funds as appropriate Responsible for identifying, researching, analyzing and resolving complex problems with accounts Makes routine decisions in the absence of an officer Advises and counsels clients on bank products and services Assists the sales function or an officer by processing and maintaining accurate and complete documentation May attend meetings and presentations independently or with an officer Compiles information from a variety of sources to prepare various reports Communicates information by composing memos and correspondence to clients, officers, attorneys, agencies and others Maintains up to date knowledge and may train others on products, services, departmental systems and related technology, policies and procedures Duties include typing, answering telephones and filing | ||||
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US OH Willoughby |
Business Banking Officer II |
Citizens Bank | 7/2 | |
| Details: ResponsibilitiesSolicits new Business Banking customers in assigned territory (extensive travel required), utilizing sales profiling process to identify needs and make product recommendations to prospects. Maintains high level of product knowledge and service and works effectively with assigned branches and internal Business Partners to generate leads.QualificationsUndergraduate degree preferred or equivalent work experienceProven sales/outside calling skills, strong oral and written presentation skillsThorough knowledge of Citizens deposit/credit products and servicesPC skills - Outlook, Word and ExcelOther InformationHours per Week: 40Work Schedule: Monday-Friday 8:00AM-5:00PMEqual Employment OpportunityRBS Citizens, N.A. - Charter One is an equal opportunity and affirmative action employer. RBS Citizens, N.A. - Charter One does not discriminate on the basis of race, color, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity or expression, or status as a special disabled veteran, Vietnam veteran, or other veteran of the United States Armed Forces, or any other protected characteristic.Search for this position with the Reference Code 365406 entered in the Job Opening ID section of your search. | ||||
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